FAQ

Frequently Asked Questions

Shipping & Delivery

How long does delivery take?
We aim to dispatch all orders within 1-2 business days. UK delivery typically takes 2-4 working days.

Do you offer international shipping?
Unfortunately not at this moment in time, it is something we are working on asap.

Products & Fragrances

How do I choose the right fragrance?
We recommend reading our product descriptions carefully. Each fragrance includes detailed notes to help you find your perfect scent.

Are your fragrances authentic?
Yes, all our fragrances are 100% authentic and sourced from authorized distributors.

Orders & Returns

Can I cancel or modify my order?
Please contact us immediately if you need to make changes by emailing us with your order number and information - Once dispatched, we cannot modify orders.

What is your return policy?
We don’t accept returns here at NØTES so please make sure you double check that what you have got is right. 

Contact

How can I get in touch?
You can reach us through our contact form or email us directly at notesfragranceuk@gmail.com. We typically respond within 24 hours.